1. What is NexaShop?
NexaShop is your one-stop online store offering a curated selection of products across categories such as electronics, fashion, home & living, accessories, and more. We strive to bring quality items at competitive prices with excellent customer service.
2. How do I place an order?
Browse through our catalogue and select the items you wish to purchase.
Click on “Add to Cart” for each item.
Once you are done shopping, click the cart icon and proceed to checkout.
Enter your shipping and billing details, choose a payment method, and confirm your order.
3. What payment methods do you accept?
We accept:
Credit/Debit Cards (Visa, MasterCard, etc.)
Net banking
UPI
Cash on Delivery (COD) (if eligible)
4. Do you deliver nationwide in India?
Yes, we deliver across most cities and towns in India. Shipping times can vary depending on your location. We will provide an estimated delivery time at checkout.
5. What are the shipping charges?
Shipping charges depend on the weight of the products and the delivery location. We offer free shipping for orders above a certain amount (you can insert a threshold if applicable). For other orders, charges will be calculated at checkout.
6. How long does delivery take?
Delivery typically takes 3–7 business days for metro areas, and 5–10 business days for remote or rural locations. (Adjust these estimates as per your actual logistics.)
7. How can I track my order?
Once your order is dispatched, we will send you a tracking number via email/SMS. You can use this to track your shipment online.
8. What is your return / exchange policy?
If you receive a defective or wrong item, you can request a return or exchange within 7 (or your policy’s time-frame) days of delivery.
Items must be unused and in their original packaging.
Contact our customer support with your order number and photos of the issue for us to initiate the process.
9. Can I cancel my order?
Yes, orders can be canceled before they are shipped. Once the order has been dispatched, cancellation may not be possible. Contact support with your order details ASAP.
10. Are the products covered by warranty?
Some of our products come with manufacturer warranty. Warranty details vary by product and brand. The product page will indicate if a warranty is provided. Please retain any warranty cards or proof of purchase.
11. Is my payment information safe?
We use secure payment gateways and SSL encryption to protect your transactional data. Your personal and payment information is handled with strict confidentiality.
12. What if the product I want is out of stock?
If an item is out of stock, you can sign up for stock alerts (if available) or contact our support team. We’ll notify you when it’s back in stock.
13. Do you offer discounts or promo codes?
Yes. From time to time, we run special promotions, discount codes, and seasonal sales. Subscribe to our newsletter or follow us on social media to stay updated.
14. How do I contact customer support?
You can reach us via:
Email: punit.kmrpankaj1999@gmail.com]
Phone: 7503384046]
Customer support is available [24/7].
